We believe your personal data belongs to you. Here you will find a transparent account of how Batvasa collects, uses, and protects your data.
Batvasa places your privacy above everything else. Here are our core commitments to you.
Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can access your data.
Batvasa never sells your personal information to third parties. Your data is used solely to improve our services.
You can view, correct, or request deletion of your stored information at any time.
Identity documents and records collected for KYC are stored on secure servers and used only when required by law.
We are fully transparent about what cookies we use and why. You can disable non-essential cookies at any time.
We will not send you any promotional messages unless you want us to. You can opt out of marketing communications at any time.
This Privacy Policy ("Policy") explains how personal information collected from you while using the Batvasa platform is handled. By using our site, you are considered to have accepted the terms of this Policy.
Batvasa is one of Bangladesh's most trusted online gaming and betting platforms. We treat our members' privacy with the utmost importance and firmly believe that your personal data belongs to you. This Privacy Policy transparently covers every aspect of how we handle your data.
Batvasa's Privacy Policy is built in accordance with international data protection standards and applicable local laws. We collect your information only because it is necessary to operate our services properly — for no other reason. Your data is never sold to advertisers or third parties.
If you have any questions about our Privacy Policy, reach out to our support team directly. We are always here to help.
We collect various types of information when you register and use our services on Batvasa. Full details are outlined below.
| Type of Information | Example | Reason |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, mobile number, address | Account verification and support |
| Financial information | Mobile banking number, bank account | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, device model | Security & Fraud Prevention |
| Usage History | Game logs, betting history, login timestamps | Service Improvement & Dispute Resolution |
Batvasa collects your information through several methods. In every case, we only gather what is necessary to provide our services.
We will never ask for your password or PIN directly over a phone call or email. If you receive such a request, please notify our support team immediately.
Batvasa uses the information it collects for the following purposes only. We never use your data beyond what is strictly necessary.
Batvasa uses your data solely to deliver a better experience. We never use your information without your knowledge.
Batvasa protects your data with industry-leading security technology. Here is an overview of our security infrastructure.
All site traffic is secured with 256-bit SSL/TLS encryption. Connections are always operated over the HTTPS protocol.
Unauthorized access is prevented through additional OTP verification when logging into your account.
All sensitive data stored in our database is protected with AES-256 encryption.
Third-party cybersecurity experts regularly audit our systems.
Our security team monitors systems around the clock to detect and flag suspicious activity in real time.
Every Batvasa member holds the following rights regarding their personal information. Contact us to exercise any of these rights.
To exercise any of your rights, email us at [email protected]. We will respond within 30 business days.
Batvasa retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Type of Information | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Transaction records | 7 years as required by legal obligation |
| KYC documents | 5 years after account closure |
| Customer Support Records | 2 years |
| Analytics Data | 90 days (anonymized) |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
Batvasa is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory at registration.
If we become aware that a minor has accidentally created an account, that account will be immediately closed and all collected data will be deleted. If you are a parent or guardian and have concerns about this, please contact us directly.
Batvasa may update this Privacy Policy as needed. For any significant changes, we will send advance notice to your registered email and publish an announcement on the site.
Continued use of Batvasa after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.
For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team.
Email: [email protected]
Response time: within 24-48 business hours. Up to 30 business days for complex matters.
We take every request seriously. Your privacy is not just a legal obligation for us — it is an ethical responsibility.