Batvasa's Terms & Conditions — Please read before use

General Terms & Conditions

Batvasa is an internationally licensed online gaming and betting platform serving users in Bangladesh. These Terms and Conditions apply in both English and Bengali. However, in the event of any dispute, the Bengali version shall be considered the authoritative text.

Use of any Batvasa service requires agreement to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

Batvasa reserves the right to modify these Terms and Conditions, in part or in full, at any time without prior notice. Continued use of the site following any changes will be deemed acceptance of the revised terms.

Account Registration & Eligibility

Every user wishing to register on Batvasa must meet the following requirements. Batvasa reserves the right to cancel accounts and forfeit any accumulated balance if these conditions are violated.

• Users must be at least 18 years is required.
• All information provided in the registration form must be completely accurate and truthful.
• No individual may register more than one account.
• Members of the same household may use separate accounts on the same device or network, provided they notify us in advance.
• Sharing your account login credentials with any third party is strictly prohibited.
• Required documents for KYC (Know Your Customer) verification must be provided.
• Residents of countries or regions where our services are restricted are not permitted to use Batvasa.

Deposit Policy

To make a deposit on Batvasa, you must have an active, verified account. We support bKash, Nagad, Rocket, and direct bank transfers. The following conditions apply to all deposits.

• Minimum Deposit Amount BDT 50 (Fifty Taka)।
• The maximum single deposit limit is governed by Batvasa's set rules.
• Deposited funds may only be used for gaming purposes.
• Deposits from third-party bank accounts or mobile wallets are not permitted.
• No additional fees are charged on deposits, though your payment provider may apply their own charges.
• Suspicious transactions may be put on hold pending verification.

Withdrawal Policy

Full account verification (KYC) must be completed before making any withdrawals from Batvasa. Withdrawals are typically processed within 5 to 20 minutes, though in some cases it may take longer.

• KYC account verification is required before making a withdrawal.
• Minimum Withdrawal Amount BDT 200 (Two Hundred Taka)।
• Withdrawal requests will only be processed to registered payment methods.
• Winnings derived from bonuses are subject to wagering requirements.
• Withdrawals are processed to the same payment method used for the deposit, in line with our anti-money laundering policy.
• The maximum daily withdrawal limit is subject to Batvasa's current policy.

Bonus & Promotion Terms

Batvasa offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which are clearly stated alongside the offer. General bonus terms are outlined below.

• The welcome bonus is available to new members only and can be claimed once per account.
• Wagering requirements must be met before a bonus can be withdrawn.
• Bonuses that are not used within the specified timeframe after being awarded will be automatically forfeited.
• Multiple bonuses may not be used simultaneously unless explicitly approved.
• Bonus abuse, including arbitrage betting or the use of coordinated accounts, is strictly prohibited.
• Batvasa reserves the right to modify or withdraw any bonus offer at any time.
• Wagering requirements may also apply to winnings from free spins.

Betting & Gaming Rules

All games on Batvasa are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors. This ensures that every game result is entirely random and unbiased.

• All game results are final and opportunities for review are limited.
• If a game is interrupted due to a technical error, Batvasa will resolve the issue in accordance with the applicable policy.
• Maximum and minimum betting limits vary by game and are specified in each game's guidelines.
• Odds in live betting may change at any time.
• If any bet is voided or recalculated, Batvasa will notify the user accordingly.

Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair and safe environment on Batvasa. Violations may result in permanent account closure and potential legal action.

• Opening or operating multiple accounts.
• Using another person's account or sharing account credentials.
• Using bots, scripts, or automated software to play games.
• Any form of fraud or money laundering activity.
• Exploiting technical errors to gain an unfair advantage.
• Attempting to influence game outcomes by colluding with other users.
• Rude or threatening behavior toward Batvasa staff.
• Accessing the site via VPN from restricted regions.

Privacy & Data Protection

Batvasa takes the protection of your personal information very seriously. Any data we collect is used solely to improve our services and meet legal obligations. For more details, please read our Privacy Policy Read.

• Your data is protected with 256-bit SSL encryption.
• Your information is never sold or shared with third parties.
• Documents received for KYC verification are stored securely.
• Information may be disclosed to authorities upon lawful request.
• You may request deletion of your data, subject to any legal obligations we are required to fulfill.

Responsible Gaming

Batvasa believes gaming is a form of entertainment and should never be seen as a source of income. We encourage all members to play responsibly. This section of the Terms and Conditions summarizes Batvasa's responsible gaming policy.

• Self-Exclusion: You can suspend your account at any time for as little as 30 days or permanently.
• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Time Limits: Use the session timer to manage your daily playtime.
• Reality Check: Receive periodic reminders to keep track of your gaming sessions.
• Support: If you feel gaming is becoming an addiction, please reach out to our support team.

For more details, visit our Responsible Play View page.

Account Closure & Suspension

Batvasa reserves the right to close or suspend an account without prior notice under the circumstances listed below. Users may also close their own account at any time.

• In the event of a breach of any part of these Terms and Conditions.
• In cases of suspected fraud or money laundering.
• Failure to complete KYC verification or providing false information.
• After an extended period of inactivity (typically 12 months).
• At the direction of legal authorities.

To close your account, send a request to [email protected]. You will have the opportunity to withdraw any eligible balance before the account is closed.

Dispute Resolution

If a dispute arises, please contact our customer support team in the first instance. Batvasa is committed to resolving all disputes through a fair and transparent process.

• Step 1: Submit your complaint via live chat or email.
• Step 2: Our team will provide an initial response within 48 hours.
• Third step: Complex matters will be escalated to the senior team.
• Final step: Resolution through independent third-party mediation if required.

Terms & Conditions Update

Batvasa may update these Terms and Conditions at any time. Any changes will be posted on the site, and registered users will be notified by email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

We therefore recommend checking this page regularly. The date of the most recent update will always be clearly displayed at the top of the page.

If you have any questions about these Terms and Conditions, please don't hesitate to reach out to our support team. Batvasa is always here for you.